Terms & Conditions of Supply

1. Scope of B2B Agreement

These Terms & Conditions govern all wholesale, OEM/ODM custom manufacturing, and trial order agreements between our factory and international buyers. By submitting a Purchase Order (PO) or requesting custom 3D CAD rendering, the buyer agrees to these terms.

2. Custom CAD & Sampling Policy

Custom 3D CAD models and physical samples are produced based on buyer-provided 2D drawings or tech packs. Sample fees paid prior to mass production are 100% credited back to the buyer’s account upon confirmation of the corresponding bulk production order (MOQ ≥ 100 pcs per style).

3. Production & Payment Terms

Unless otherwise agreed in writing, standard B2B production settlement requires a 30% deposit upon PO confirmation, with the remaining 70% balance paid after pre-shipment quality control (QC) verification and prior to dispatch. Accepted payment methods include T/T Bank Transfer, L/C at sight, and PayPal for sample prototyping.

4. Quality Assurance & Claims Policy

Mass production strictly adheres to the approved pre-production samples and technical specifications. As custom B2B goods are made-to-order, consumer retail return policies do not apply.

In the event of verified manufacturing defects (e.g., plating peeling, structural breakage), buyers must notify us within 14 days of delivery with photo/video evidence. Verified defective items will be remade or credited in the subsequent order dispatch.

5. Intellectual Property & Mold Confidentiality

All custom designs, 3D CAD files, and custom molds (tooling) owned or funded by the buyer remain 100% the intellectual property of the buyer. Our factory enforces a strict bilateral Non-Disclosure Agreement (NDA) and guarantees never to display, reproduce, or sell custom-tooled designs to third parties.